Delivery Information

Delivery and Costs

Standard International Delivery (Royal Mail*)

$10 or FREE on all orders over $120.

Please allow 5-10 working days for delivery.

Express International Delivery (DHL)

$20 on all orders.

Please allow 3-5 working days for delivery.

Please note, international deliveries may take longer to arrive than usual, but your tracking link on your order shipping email will remain updated. Also, many of our carriers are now operating ‘contactless delivery’ where they may leave your parcel in a safe place rather than handing it to you personally. Please do check around your property before contacting us to report a lost parcel.

*Standard delivery to Canada is via DHL.


To track your parcel, please click on your tracking number at the top of the shipping confirmation email.

Refunds & Returns

We're here to help. If for any reason you need to return any Medik8 product bought via this website, please contact our customer service team for easy and helpful instructions.

We offer a 30-Day Returns Policy.

Purchase direct from with confidence, and definitely no hassle. If you’re unhappy with your purchase for any reason, we simply ask that any product is returned to us at least half full within 30 days after purchase.

Please remember, when returning any kit item (including any custom CSA kits), you must return the entire set. You will then receive a full product refund (to the same payment method used for purchase) or product exchange as you prefer.

Simply contact us for a returns number and upon receipt of your product, we will issue you with a refund.

Please note that if you have purchased your Medik8 products via one of our stockists, you will need to arrange your return with them directly in accordance with their own returns policy.

We reserve the right to amend or this returns policy at any time.