Delivery Information

Delivery and Costs

We have partnered with DHL to ensure that we provide you with a fast and secure delivery service. As part of our delivery service we cover cross-border fees such as taxes, custom fees and import duties.

This means that there should never be any additional charge “surprises” for you to pay when you receive your parcel.

Please also note that all our deliveries are fully tracked and must be signed for, so you will know exactly where your parcel is at all times.

Standard International Delivery (DHL)

$35 USD on orders under $200.

$30 USD on orders $200 and above.

Please allow 5-8 working days for delivery.


To track your parcel, please click on your tracking number at the top of the shipping confirmation email.

Refunds & Returns

We're here to help. If for any reason you need to return any Medik8 product bought via this website, please contact our customer service team for easy and helpful instructions.

We offer a 30-Day Returns Policy.

Purchase direct from with confidence, and definitely no hassle. If you’re unhappy with your purchase for any reason, we simply ask that any product is returned to us at least half full within 30 days after purchase.

Please remember, when returning any kit item (including any custom CSA kits), you must return the entire set. You will then receive a full product refund (to the same payment method used for purchase) or product exchange as you prefer.

Simply contact us for a returns number and upon receipt of your product, we will issue you with a refund.

Please note that if you have purchased your Medik8 products via one of our stockists, you will need to arrange your return with them directly in accordance with their own returns policy.

We reserve the right to amend or this returns policy at any time.